I do my best work when it makes a real difference in someone else's life.

I'm a PhD-level UX research strategist with 10+ years of experience in healthcare, government, and enterprise environments. I help organizations understand where their systems are today — mapping current-state experiences, surfacing friction, and identifying gaps between user needs and regulatory requirements — so they can make informed, evidence-based decisions about where to go next.

HIPAA certified and fluent in clinical workflows, I bring both the research rigor and the regulatory literacy that healthcare organizations need. My work has reduced IT burden, informed federal product strategy at scale, and translated gerontology and dementia-care research into dignity-preserving product decisions.

10+

100+

Clients Served

Years of Experience

WHO I AM

My Work

Rethinking Senior Wellbeing: Designing for the Caregiver Behind the Care

We assumed caregivers needed a better scheduling tool. Research told a different story. The real barrier was adoption fatigue and EHR integration, not features. The design followed the rhythm of real care, not our assumptions about it.

Designing for Transition: Autonomy Beyond Blindness with IBM Watson

Accessibility often ignores the psychological shift of progressive vision loss. By centering design on the lived distinction between congenital blindness and acquired sight loss, I led the development of an integrated AI assistant. We moved beyond simple screen reading to create an agentic system that prioritizes user dignity and functional independence.

Restoring Federal Trust: Solving the SAM.gov Entity Crisis

Federal procurement is the backbone of government operations, yet "duplicate entities" created a wall between the system and its users. By applying a systems-oriented lens to a fragmented verification process, I spearheaded a 35% improvement in usability, transforming a point of failure into a bridge for contractor success.

Experience

Over six years dedicated to improving healthcare systems through thoughtful UX research and service design in government settings.

Focused on human-centered, evidence-driven solutions.

Roles

Senior UX Researcher

IBM

2023 – 2025

Product Designer

Department of Defense

2021 – 2023

My Services

Tailored UX research and service design for healthcare and government.

UX Research

In-depth studies that uncover user needs and system gaps.

Service Design

Crafting seamless experiences across complex healthcare systems.

Systems Thinking

Aligning stakeholders to build sustainable, human-centered solutions.